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Feb 22, 2017

Chipotle's "Smarter Pickup Times" Tech Should Reduce Wait Time for Online Orders

Chipotle just completed the rollout of what they're calling "Smarter Pickup Times" technology to all locations that offer digital ordering with the intent of creating shorter and more accurate pickup times for online orders.

According to the company, during extensive testing of the new system, wait times for digital orders was reduced by up to 50 percent and they were able to process more digital orders overall without disrupting service for customers who ordered onsite (nearly every Chipotle has an extra make-line in the back  where orders can be prepared).

"Smarter Pickup Times" also lets you know more accurately how long your order will take based on the current volume of orders. It also allows you to schedule orders ahead online.

Photo via Chipotle.


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